Document record
The current version of this document.
- Record
- DOC-COM-009 · PKG-COM-001 · DOC-002
- Applies to
- Commercial Customers and Program Participants
- Acceptance context
- Program Specific
- Effective and updated
- August 12, 2025
- Version history
- Replaces the February 27, 2024 version
Effective policy. This document is effective August 12, 2025. Replaces the February 27, 2024 version.
An approved program may identify Customer-funded discounts, Customer-funded rewards, ASCA-funded promotions, referral compensation, points, credits, coupons, or partner-funded incentives. The program record must define eligibility, earning, pending or confirmation state, funding, redemption, thresholds, expiration, reversal, fraud controls, program change, and termination treatment.
This document does not describe a reward as cash, deposit, gift card, stored value, security, wage, donation, or charitable contribution. It does not promise an unfunded or unconfirmed reward, assign tax treatment, or permit discriminatory eligibility rules. Returns, refunds, chargebacks, nonpayment, withdrawal, insolvency, duplicate rewards, and unredeemed balances require the applicable reviewed program arrangement.
Package relationship and precedence
This document is one instrument in the Commercial agreements package. It must be read with the Terms of Service, Privacy Policy, Acceptable Use Policy, the applicable organization agreement or order, and any schedule expressly incorporated into that agreement. A product page, help article, sales statement, roadmap, or technical description does not amend this document.
If two documents appear to conflict, the more specific accepted document controls only for its stated subject and audience. A signed or otherwise verified negotiated instrument controls over standard online terms within its express scope. Mandatory law continues to apply. Technical access, possession of a credential, or use of a feature does not by itself create authority, a service commitment, or an acceptance event.
Acceptance and authority
The contemplated acceptance method is program-specific. Access to a dashboard, possession of a credential, technical administrator status, or use of a feature does not by itself prove authority to bind another person or organization. ASCA may require evidence of identity, role, delegation, ownership, or approval before allowing a person to accept, configure, transfer, export, or terminate a governed relationship.
Each actor must stay within the authority granted by the applicable organization and service. For this package, relevant actors may include customer representatives, administrators, authorized users, and ASCA. A configuration cannot transfer a legal duty that the applicable law or an accepted agreement assigns elsewhere.
Records, privacy, and security
ASCA may maintain version, acceptance, configuration, authorization, notice, support, security, billing, and transition records needed to administer this document and establish what occurred. Those records remain subject to the applicable privacy, security, retention, legal-preservation, and access-control rules. An organization must not use an ASCA feature to obtain information it is not authorized to collect, disclose, or use.
Users must protect credentials, use the least access reasonably needed, review delegated access, and promptly report suspected compromise or misuse. Public legal text describes user-facing responsibilities and safeguards without publishing confidential processing architecture, security controls, abuse-detection methods, or other protected system design.
Changes, suspension, and transition
ASCA may change a feature, integration, limit, or security control when needed to operate, secure, or improve the service. A change that materially alters an accepted legal commitment requires the notice, review, and reacceptance process applicable to that commitment. Routine technical changes that preserve the documented purpose do not create a new contract by themselves.
Access may be restricted to address security risk, abuse, legal process, nonpayment where applicable, loss of authority, or material breach. Suspension does not decide ownership, erase records, waive payment, or cancel export, preservation, incident, or transition duties. Termination and offboarding must follow the applicable package documents and recorded organization authority.
Governing law and disputes
This document and any dispute arising from or relating to it are governed by the laws of Singapore, without regard to conflict-of-law principles. Subject to mandatory law and any expressly accepted dispute procedure, the courts of Singapore have exclusive jurisdiction.
These standard online terms do not require arbitration unless a separately signed agreement expressly provides otherwise. Nothing in this document excludes a right or remedy that applicable law does not permit the parties to exclude.
